Customer Support AI
Answers the questions your team hears fifty times a day — price, delivery charge, order status, return policy — instantly and from your own information. Anything outside that goes to a person.
AI Automation Agency · Bangladesh
AI agents that keep working while you sleep
Custom AI agents built around how your business actually runs — your products, your prices, your tone. They answer customers, qualify leads and handle routine operations 24/7, and pass anything tricky to your team.
- Latest AI models
- Trained on your data
- 24/7 operation
- WhatsApp, Messenger & web
Shop Assistant
Online · 2:14 AM
Customer: Hi, what's the delivery charge outside Dhaka?
AI agent: ৳120 outside Dhaka, ৳60 inside. It usually arrives in 2–3 days. Want me to place the order? Just send your name and address.
Customer: Where is my order MX-2041?
AI agent: It's with the courier now and should reach you by this evening.
AI agent use cases
Practical AI for the problems Bangladeshi businesses deal with every day.
Lead Qualification Bot
Asks the questions your sales team would ask — budget, location, timeline — scores the lead and sends the serious ones straight to sales while they are still interested.
Operations Automation
Daily reports, data entry between systems, stock alerts and staff notifications — the repetitive back-office work that quietly eats hours, done on schedule.
Sales Follow-Up Agent
Sends a personal follow-up at the right time, nudges leads who went quiet and books a meeting once they are ready. No deal is lost because someone forgot to call back.
Appointment & Booking
Books, reschedules and cancels against your real calendar, sends a reminder before the slot and cuts down no-shows — for clinics, salons, consultants and training centres.
Custom Workflow Builder
Multi-step workflows that start on an event — a new order, a form submission, a payment — process the data, call your systems and deliver the result wherever it needs to go.
Where the time actually comes back
Take an online shop that gets 200 messages a day. Most of them are the same handful of questions — price, delivery charge, cash on delivery, order status. Those are the first thing an agent takes over. Your team stops copy-pasting the same reply and spends the day on the conversations that need a person: complaints, bulk orders and custom requests.
See one running — talk to Xpress Smart AI- Always on — Eid holidays included
- 24/7
- Typical reply time, not hours
- Seconds
- Replies in the customer's language
- Bangla & English
What every AI agent comes with
Not a chatbot bolted onto your page. A system with limits, handover and reporting — the parts that make it safe to leave running at night.
Trained on your information
Product list, prices, policies and FAQs — updated when your prices change, not once at launch.
Where your customers already are
WhatsApp, Facebook Messenger, Instagram and the chat on your own website.
Human handover
When it is unsure, or a customer asks for a person, the chat goes to your staff with the full history attached.
Connected to your systems
Reads order status, stock and bookings from your software, sheet or CRM — so answers are live, not guessed.
Guardrails & approvals
It answers only from what you approved. Refunds, discounts and anything involving money need a person to say yes.
Conversation reports
See what customers ask most, what the agent resolved and what it passed on — every conversation is logged.
Your data stays yours
Accounts in your name, access limited to what the agent needs, and every access logged.
Predictable monthly cost
Usage limits and a spending cap, with a monthly report of what the agent actually cost.
How we build it
Map the process
We sit with your team and pick what is worth automating first — usually the most repetitive, lowest-risk work.
Build & train
We build the agent on your real questions, prices and policies, and connect it to the systems it needs.
Test on real cases
Before launch it is tested against your past conversations. You read its answers and approve them.
Launch & improve
We go live on one channel first, review the conversations every week and tighten the answers — then expand.
Free consultation
Ready to automate? Let's talk it through.
Fill in the form and we’ll pick it up on WhatsApp. No pushy sales call — just an honest conversation about what is worth automating in your business, and what isn’t.
- Free 15–20 minute call with an engineer who builds these systems
- A clear plan: what to automate first, and what to leave alone
- Transparent pricing — build cost and monthly cost, in writing
- No pressure to hire us
Prefer direct contact?
Chat on WhatsApp+880 1975-568604 · we usually reply fastCall us directly+880 1975-568604Book your free consultation
Takes under a minute. Fields marked * are required.
Frequently asked questions
Will the AI understand Bangla and Banglish?
Yes — Bangla, English and romanised Banglish like “vai delivery charge koto?”. Before launch we test it on your own past messages, so you see how it handles the way your customers actually write.
What if the AI gives a wrong answer?
It only answers from information you approved. When it is not sure, it says so and hands the chat to a person, and anything involving money needs human approval. Every conversation is logged, so a bad answer gets spotted and fixed rather than repeated.
Do I need the official WhatsApp Business API?
For automated replies on WhatsApp, yes — the regular WhatsApp Business app does not allow it. We handle the application and setup with you. Verification time depends on WhatsApp's own review, so we give you a realistic date once we see your business documents.
How much does an AI agent cost?
There are two parts: a one-time build cost, which depends on the channels, integrations and number of workflows, and a monthly running cost for AI usage and messaging, which grows with your volume. After the free consultation you get both in writing — no hidden fees.
How long does it take to go live?
A focused agent on one channel with a clear set of questions usually takes a few weeks. Connecting it to order, stock or booking systems adds time. We give you a realistic timeline after seeing your process — not before.
Will it replace my support staff?
No. It takes the repetitive part off their plate so they can handle the conversations that need judgement. Most businesses use it to cover nights and busy seasons without hiring an extra shift.
Start today
Your competitors are already automating. Are you?
Every day without automation is another day of copy-pasted replies, leads answered too late and staff stuck on routine work. Let's build the system that keeps working after hours.
- Free consultation
- No commitment required
- Bangla & English support
- Local Bangladesh team
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